Marc Jacobs - Short Hills - Short Hills, New Jersey

Nayer Y.

I had an extremely disappointing experience at the Marc Jacobs store at (Neiman Marcus) in Short Hills Mall. I went in to purchase a $350 bag, and the sales associate, Mary, informed me of a promotion where if I spent a minimum of $500 on qualifying items, I’d receive a $150 gift card. I thought this was a great deal, it would help her with a larger sale, and I’d get a nice incentive in return.

After spending nearly an hour together, carefully selecting qualifying items to reach the $500 threshold, we finalized the purchase at the cashier. When I asked for the gift card, Mary casually mentioned that I’d receive it in 10 days, not at the time of purchase as per our earlier conversation. While this was frustrating, I decided to let it slide.

Then, this morning, I received a text from Mary apologizing because she realized the items I purchased only totaled $490, not $500, meaning I no longer qualified for the $150 gift card. Instead, I’d only get a $50 gift card. This is incredibly unprofessional and feels like a bait-and-switch tactic to push customers to spend more with misleading promises.

I’m very disappointed with the lack of transparency and accountability at this store. What started as an exciting purchase turned into an experience I regret. This level of service is unacceptable, especially at a high-end brand like Neiman Marcus & Marc Jacobs.

Jessi C.

I am so happy with my experience shopping here! The young lady, Sarah helping me was extremely helpful helping me choose my bag.

Cici J.

I purchased a bag at the Marc Jacobs store in the ShortHills mall Christmas Eve and the buying experience was excellent. I had several questions and asked for some tips on bag care, and the salesperson answered it all. Well done to the hiring manager the buying experience on Christmas Eve was excellent !

Tuba D.

Today's experience at the store where I tried to exchange a defective bag I purchased last week left me deeply saddened and disappointed. An employee man with long hair fetched a replacement, but it too was obviously flawed. When the same issue occurred with the second replacement, he lashed out, accusing me of being overly critical, refusing to assist further. A different salesperson then justified these defects, explaining that they were inherent in genuine leather, suggesting a vegan bag if I desired perfection. Because of their bad treatment, I had to choose the bag with the least flaws. It was disheartening to realize that a customer of a luxury brand could be chastised for expecting flawless quality. This unpleasant encounter leads me to firmly discourage others from patronizing this store.

Victoria G.

Abdul was such a wonderful help !!! I came in knowing what I wanted and he got right into it ! Showed me the bag and what strap would look great with it . He was soo polite and just made my whole shopping experience great 😊 thank you for making it nice and easy for me . Would definitely come to this store just for him .

jaylynn C.

I have purchased over 3+ bags with the help of zain! Very great associate , and is very helpful! He’s very open to helping you find the bag you’d love. The store is very welcoming, I’ll definitely go back for another bag before the season is over.

Jodi H.

I decided to use Afterpay to pay for my purse. The girl clearly did not know what she was doing and further embarrassed me by saying that nobody uses Afterpay in their store. I went downstairs to Nordstrom‘s pay with Afterpay with no problem apparently she didn’t know what she was doing and tried to be rude and belittle me in front of her staff. Corporate just got informed because that’s a form of prejudice. You just don’t treat the people that have money nice you need to treat everybody with respect no matter their social status.

DELANIE S.

The staff are all very friendly and helpful. They make shopping so fun! Their great personalities and fashion sense os top notch. They know their products very well!