TOTEME - New York, New York

Jules K.

The showroom was beautiful and clean, but the service was pretty average. I received a warmer greeting at Aritzia than I did at this showroom. When I walked in, the only greeting I received was from the security guard; I wasn’t acknowledged until I specifically requested assistance.

The positive part of my experience came from two sales associates who handled my inquiries professionally. However, the overall shopping experience didn’t meet my expectations for a high-end brand or from other places I shopped before. There were no amenities offered, not even water.

Although I love the brand and am happy with my purchase, I won’t be returning to this location.

Catherine P.

As someone who doesn’t always feel comfortable in high-end stores, I felt immediately welcomed at Toteme. The atmosphere is refined yet inviting, and the staff strikes the perfect balance between professionalism and approachability.

Julie, in particular, made my visit unforgettable. I mentioned my curiosity about the store’s stunning couch and decor, and she took the time to indulge my interest and share the backstory of the decor as well as the brand. Her knowledge and warmth put me completely at ease.

Since that first visit, Julie has become my go-to stylist, so much so my friends are now asking to meet her. She has an incredible ability to understand each of our unique taste. She has curated pieces that feel both timeless and uniquely "me." Her thoughtful recommendations have elevated my wardrobe in ways I couldn’t have imagined. As I've spent more time with Julie and her team at the store, I have so much appreciation for their incredible eye for how to style and overall generosity of spirit - they're wonderful people.

Toteme isn’t just a place to shop; it’s a destination for anyone looking for luxury, high quality, fashion paired with exceptional service and a welcoming environment. I don't want to shop anywhere else!

Gracy B.

had a nice experience shopping in the store
it was convenient to shop and they even offered me bottled water

Amy W.

Toteme's store concept is undeniably relaxing and beautifully designed—it creates a great atmosphere to shop in. However, I’m disappointed by the materials used in many of their pieces. For a brand positioning itself as premium, it’s hard to justify the steep prices for items made from polyester and synthetic fabrics, even if they incorporate recyclable practices.

These materials are inexpensive to produce, man-made, and don’t compare to the quality, durability, and feel of natural fibers. The markup feels excessive, especially considering that synthetic fabrics typically don’t last as long. Unfortunately, I can’t recommend the brand at these price points. Premium pricing should reflect premium quality, and in this case, it just doesn’t.

Anne G.

I have loved this brand since I came across it a couple of years ago. I finally ordered a bag. It was the prettiest, softest, and coolest bag, and the price was not that bad. I ordered it thinking it would take 5 days to arrive since I did regular shipping, but it came within 2 days. The only thing I did not like was Fed Ex they just dropped off the box outside and did not even knock on the door. That would have sucked if I was not home and someone took the box. But that's not Toteme's fault, I guess.

Lance R.

Had an amazing experience at the store with my wife. The staff was unbelievably kind and friendly to me and helped my wife pick out some amazing outfits. I knew the clothes would be great, but was stunned by the service. Thanks to everyone at the store.

Carrie G.

Had a great experience here. The staff was so lovely and helpful. The staff member that helped me, Sara, was so great at helping me take chances with new pieces while always letting me drive and making sure I felt confident and comfortable.

New Y. M.

The customer service at this location is absolutely horrible! First, they made people wait outside in a freezing weather, creating a line outside of a store, had to wait in line for 30 minutes to make a simple return. Then sales associates completely ignored my presence and the whole vibe was just weird. Finally, when I was able to get a hold of one, I told her that I bought an item online and want to return it at the store, had both papers with receipt saying that mailing back or dropping off an item at an offline location is an option! She took my receipts and my item to “inspect” and then came back 2 minutes later handing it back to me and in a very condescending manner saying that she can’t accept it since it was a sale item so it couldn’t be returned neither online nor at the store. I just said okay and left disappointed. But then, I read my receipts again where it clearly said that I can return my purchase and steps to follow to ship it back. Which I’m glad I did try, despite her telling me that it couldn’t be returned and shipped back. The website asked for a photo of an item and then gave me an option for a refund.
I’m extremely annoyed that I went to soho for nothing, waited 30 min in a freezing cold in line, to just have been told “no, you can’t return it, the item is unrefundable” to only find out later that apparently it is refundable (otherwise there wouldn’t even be these receipts with steps to follow to ship it back) and having to travel to fedex office to drop it off!
Wasted time, only because an unprofessional, unhelpful employee.