White House Black Market - Towson, Maryland

Jernaine C.

I have been a WHBM customer since 2015 and this is my worse experience. I attempted to return a dress but was told it showed signs of being worn, for example white stains and the employee stated, “WE DON’T EVEN PUT OUR TAGS ON LIKE THAT”, please see the photo. Fine, you would not accept the return. It’s the insinuation that I wore the dress, cut the tags and attempted to return the dress. The tags were never removed and the dress was never worn.I accepted this and went home and called customer service. I explained the above and was told they would gladly except the dress. I will remain a customer but will not come back to this location.

Jason K. (.

My wife's go to choice. Very few items she doesn't want. Always friendly staff and good prices.

Elyssa S.

Alyssa is such a wonderful asset to your company. She helped me pick dresses I wouldn't pick for myself, I ended up with 2 items, both picked by her. She was lovely from her immediate greeting, and through the entire transaction. WHBM increase her pay! 😉

TD T.

Service was great... young lady in Towson location. Was awesome... called 5 stores to help us locate items. Even a store in miami where we were headed. Offered savings and membership... TREMENDOUS HELP... I wish I remembered her name... African American young lady... Ask for her if in the Towson Towson store...

Sofia

I am a regular shopper at WHBM and I absolutely love there clothes. However there is huge difference in employees in this particular location in Towson Center. I have to say most employees here not friendly and don’t want to be there . They are just standing behind counter half asleep. They don’t greet you or walk over offer help. They use to have lovely lady very helpful for many years unfortunately she is no longer there and store went down the hill .
I don’t shop here any longer. Just drive to Hunt Valley and much better shopping experience there.

robert S.

White House Black Market offers me nothing. That is because I am a man. I will say they have an excellent customer service and for me comfortable seating, as I watch my wife pull clothes off the rack and say " Ya like this".
The store is upscale and moderately priced, and the description of the clothing is (from my perception) elegant and some casual

Generally I have no problem with my wife shopping here. I'd better not !!!

Mary R.

I went there to return some items that didn’t fit. I told them I had items I wanted to order right away, so I asked for a store credit. I saw a coupon for teachers dated August 18-21st and asked about it. They handed it into me. (I hadn’t realized the coupon was active.) When the transaction was done, I looked around and asked if they were closed. They said yes. (It was 7:50. They close at 8.) I said that if place my order from my car since I had the order ready to go in my phone. They could have helped me place my order and save 20% since the coupon is for in-store purchases only. (I also remember stopping by another store wondering why they were open later.)That’s when I noticed the time. (7:50) I’ll be going to a different store where they go above and beyond.

JACKIE J.

I happen to be walking through the Towson Town Center mall one day about 8 months ago and decided to stop in WHBM. The customer service is GREAT and welcoming. I go in about one or twice a month. They know me by name and become my unofficial stylist. Although, I can remember all there names. They always address me by name. Even when I buy jewelry, the sales /stylist walks my purchase around the counter to me.

I am also very pleased with the online associate with assisted me with purchasing the ice blue suit.

Jackie Jones